ChatGPT Now Uses Yelp Reviews. Here’s What That Means for Your Business.
ChatGPT can now pull Yelp reviews and business details when customers ask who to hire. Here’s what that means for local service businesses, and what to do about it.
Missed Calls Are Costing Your Business Jobs. Here’s the Fix.
You’re on a roof. Or under a sink. Or halfway through a client’s consultation. Your phone buzzes in your pocket, and you let it go. You’ll call them back in an hour. By then, they’ve already booked someone else. This is the most expensive habit in local service businesses, and almost nobody tracks it. You […]
One Thing Schools Know That Most Local Businesses Don’t
Local Trust Is Earned in Two Places: The Search Result and the Front Door What building digital presence for local businesses taught us about protecting the institutions that hold communities together. A digital media house affiliated with a school safety nonprofit doesn’t make sense on paper. One of us builds websites and AI phone systems […]
From Signed to Live in Days, Not Weeks
From Signed to Live in Days, Not Weeks When a new client says “yes,” the clock starts. They’re excited. They want results now. And honestly? They should be able to get them fast. That’s why we built a system that doesn’t slow down. At Sterling Media House, we don’t hand your project to a junior designer […]
Sterling Front Desk AI: Never Miss Another Call
If a customer calls after 6pm and gets voicemail, most of them just hang up and call your competitor next. That’s not a hypothetical — it’s the single most common way small businesses lose revenue they never even see on a spreadsheet. We built Sterling Front Desk AI to close that gap. It’s now live […]
Improve your website’s conversions, help support local school safety
— POSI Partners with Sterling Media House to Turn Business Growth into School Safety Protecting Our Students, Inc. (POSI) has launched a new standing partnership with Sterling Media House (SMH), a web and marketing firm serving local service businesses, that turns everyday commerce into a direct source of funding for school safety. Here’s how it […]
Voice AI is Changing Small Business Customer Service
How Voice AI is Changing Small Business Customer Service (And Why You Can’t Afford to Ignore It) Imagine this: It’s 8:00 PM on a Saturday. A potential customer in BUSINESS_CITY has an emergency — a burst pipe, a dental issue, or a roofing problem. They pull out their phone, dial your number, and… get voicemail. […]
Websites That Fund School Safety | Sterling Media House
Why We’re Using Websites to Fund School Safety (And How You Can Help) By Robert Jordan, Founder of Sterling Media House & Protecting Our Students, Inc. I’ve spent the last few years building something I believe in—a nonprofit called Protecting Our Students (POSI) . Our mission is simple but critical: to give every K-12 school in America […]