Terms of Service
These Terms of Service ("Terms") govern your use of sterlingmediahouse.com and any information or services provided through it by Sterling Media House ("Sterling," "we," "us," or "our"). By using this site, you agree to these Terms. If you do not agree, please do not use the site.
Our Services
Sterling provides marketing services including website development, advertising, lead generation, reputation management, and related automation. This site describes our services in general terms; it is not an offer or a contract.
Client Engagements
Any paid engagement is governed by a separate written agreement between you and Sterling, which controls in the event of any conflict with these Terms. Nothing on this website creates a binding service commitment until such an agreement is signed.
Exclusive Territory
Where offered, market exclusivity is defined and limited by the terms of your individual service agreement, including the geographic scope, duration, and conditions described there.
Fees and Payment
Fees, billing, and payment terms for any services are set out in your service agreement. Where applicable, third-party costs (such as advertising spend paid to platforms) are separate from our fees and are passed through to or paid directly by the client.
Cancellation
Monthly service plans may be canceled at any time by providing written notice (email is sufficient) at least 30 days before your next billing date. Service continues, and billing continues, through the end of the current paid period — cancellation is not immediate and does not entitle you to a partial-month refund.
Annual prepaid plans are a committed term. If you cancel before the term ends, we will refund the unused portion of your prepayment on a pro-rated basis, less: (a) the original setup fee, (b) any discount applied for choosing annual prepay over monthly billing, and (c) any third-party costs already incurred on your behalf (e.g., ad spend).
Refunds
Setup fees are non-refundable once work has begun, as they compensate for build time, strategy, and account configuration already performed.
Monthly retainer fees are non-refundable for periods already served — you are paying for work performed and access provided during that period, not a guaranteed outcome.
Amounts paid to third parties on your behalf (Google Ads spend, other ad platforms, SMS/A2P registration fees, domain/hosting costs) are non-refundable once spent or submitted, regardless of the status of your engagement with Sterling.
Auto-Renewal
Monthly plans renew automatically each billing cycle until canceled per the terms above. Annual plans renew automatically at the end of the term unless you provide written notice of non-renewal at least 30 days before renewal, in which case the plan will convert to month-to-month at then-current rates or terminate, at your election.
Non-Payment and Suspension
If a payment fails or is not received by its due date, we may suspend services — including taking sites, ad campaigns, or automations offline — until payment is received. Suspension does not pause your billing obligation or extend your service term. We are not liable for any loss of leads, rankings, or business results during a suspension caused by non-payment.
Chargebacks
Initiating a credit card chargeback instead of contacting us to resolve a billing dispute is a material breach of your service agreement. We reserve the right to immediately suspend all services upon notice of a chargeback and to pursue collection of any amounts owed, including costs of collection.
No Guarantee of Specific Results
Marketing outcomes depend on many factors outside our control, including your market, pricing, responsiveness, and how you handle the leads we generate. Any figures, timelines, or examples on this site describe our process and commitments, not guaranteed results. We do not warrant any specific level of leads, sales, rankings, or revenue.
Client Responsibilities
To deliver our services, we may need timely access to accounts, information, and approvals. Delays or inaccurate information you provide may affect timelines and outcomes.
Intellectual Property
All content on this site — including text, design, graphics, and logos — is owned by Sterling or its licensors and may not be copied or reused without permission. Ownership of deliverables produced under a client engagement is governed by your service agreement.
Third-Party Services
Our services may rely on third-party platforms (such as search, advertising, hosting, and communication providers). We are not responsible for the availability, performance, or policies of those third parties.
Limitation of Liability
To the fullest extent permitted by law, Sterling will not be liable for any indirect, incidental, or consequential damages arising from your use of this site. Our total liability relating to the site is limited to the amount you paid us, if any, for access to it.
Indemnification
You agree to indemnify and hold Sterling harmless from claims arising out of your misuse of this site or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site means you accept the updated Terms.
Contact
Questions about these Terms? Contact us at robert@sterlingmediahouse.com or 13612 Mason Oaks Ln., St. Louis, MO 63131.