Sterling Media House — Field playbook

Search Google for local businesses. Audit what you find.

Setters search for leads, and sales can search their own. Most businesses you find will have a website; a few won't. Either way the audit decides: no website, weak website, or good enough to skip. Only leads you actually called and spoke with go into the GHL CRM and its lead funnel, where the sequences and follow-up run. Some calls will one-call close. Most won't, and the funnel keeps working them. Everything below is the exact sequence and the GHL setup that carries it.

20-30contacts created per setter, per day
2-3appointments booked per setter, per day
$495flat rate, one-page site
The flow

Search to close, end to end

SourcingSetter or sales
Search
Google search: business type + zip
Audit
Check website status
No website
Target
Weak website
Target
Good website
Skip or tag 'Already Digitized'
ContactOnly after a live conversation
Call
Call the business
Spoke with owner
Create contact in GHL: owner name, business, cell, email, website. Tag 'No Website' or 'Weak Website'
No answer
Try again later — nothing enters the CRM
Automatic
Outreach sequence: SMS, email, voice drop
Replies yes
Qualify, then book the 15-min appointment
No reply
Setter calls, then final check-in
Not interested
Tag 'Not Interested' → long-term nurture
ClosingCloser
Prep
Review the contact record — 5 minutes
The call
Discovery, pitch, objections, close
Closed won
Proposal, payment, onboarding, review request
Needs follow-up
Set the callback time on the call and book it in GHL
Not a fit
Long-term nurture, monthly email

Nothing enters the CRM until someone has been called and spoken with. A one-call close happens; most leads run through the funnel on follow-up.

Stage 1
Setter only

Prospecting & qualification

1
Google SearchSearch "plumber + 90210", "roofing contractor + 30301", "dentist + 10001", etc.
2
Check Website StatusVisit the business's website (if listed).
3
Audit DecisionNo Website: Target immediately.
Weak Website (outdated, no lead capture, not mobile-friendly): Target.
Good Website (modern, clear lead capture): Skip or tag Already Digitized.
4
Create Contact in GHLEnter: Owner Name, Business Name, Owner's Cell Phone, Owner's Email, Website URL (if available).
5
Add Audit NotesExample: "No website. 4.2 stars, 12 reviews. Plumber in 90210."
6
Apply TagsNo Website or Weak Website + Prospected - [Setter Name] + Source: Google Search
GHL custom fields to create
Field nameTypePurpose
Has Website?Dropdown (Yes/No/Weak)Used to trigger different outreach sequences.
Audit ScoreNumber (1-5)Setter's rating of the lead's potential.
Stage 2
Runs automatically

Multi-channel outreach sequence

Triggered by a contact tagged No Website or Weak Website. You don't send these by hand. Wording lives in the separate script doc.

0 minutes
SMS
Opening text — names the gap you found and asks permission to share an idea.
5 minutes
Email
Same point in longer form, with the link and the ask for a 15-minute call.
30 minutes
Voice drop
Short recorded message inviting a text back or a live pickup.
Stage 3
Setter + automation

Engagement & appointment booking

Lead replies via SMS

Open GHL app, read reply, engage in conversation.

Log reply as a note on the contact record.
Lead says "Yes"

Qualify quickly: confirm they are the owner and that more calls is a priority right now.

Tag: Qualified - Interested.
Lead says "Yes" — book it

Send the calendar link and get them onto the closer's calendar for a 15-min intro call.

Book appointment. Tag: Appointment Booked.
Lead says "No"

Ask why. If not interested, tag Not Interested.

Tag: Not Interested. Move to Long-Term Nurture.
No reply after 2 days

Manual phone call.

Log call attempt. If no answer, leave voicemail.
No reply after 3 attempts

Send the final check-in text and stop active outreach.

Tag: Nurture - Cold. Move to Long-Term Nurture.
Once the appointment is booked Automatic
Immediately
Confirmation SMS
Confirms the closer, the date and time, and the join link.
Immediately
Confirmation Email
Calendar invite with details.
24 hours before
Reminder SMS
Restates the time and offers a reschedule.
1 hour before
Reminder SMS
Final nudge with the join link.
Immediately
Notification to Closer
Tells the closer who booked, with whom, and when.
Stage 4
Closer + automation

The handoff & closer prep

Pre-call checklist — five minutes, every call
Call structure — 15 minutes
Rapport & Discovery0-3 min
Reference the setter, confirm the trade and city, and find out how customers reach them today.
Pitch3-5 min
Name the specific gap from the audit — missing site, slow site, no lead capture — and what it costs them. Price it: $495 flat, live in days.
Objection Handling5-10 min
Work the three you will hear: don't need one, no time, how much.
The Close10-15 min
Ask for the decision, send the proposal on the call, take a verbal commitment or deposit. If not today, set the callback.
Word-for-word discovery questions, pitch and objection handling live in the separate script doc.
When you update the deal stage Automatic
Closed Won
Send thank you email.
Trigger onboarding workflow.
Add to Reputation Engine (ask for review after 7 days).
Move to "Closed Won" pipeline.
Nurture - Follow-up
Send "We'll follow up" email.
Create task for closer to call in 3 days.
Move to "Nurture" pipeline.
Not a Fit
Add to slow-burn email nurture (monthly).
Move to "Long-Term Nurture" pipeline.
Stage 5

Post-call actions

OutcomeYou do thisGHL does this
Closed WonCollect payment/deposit.
Introduce lead to delivery team.
Send proposal/contract (if not sent during call).
Send thank you email.
Onboarding workflow.
Review request after 7 days.
Needs Follow-upSet the callback date and time with the lead before you hang up — never "I'll reach out."
Book it in GHL as an appointment on your calendar (or a task if they won't commit to a time).
Call in 3 days.
If still no close after 2 follow-ups, tag Long-Term Nurture.
Send "We'll follow up" email with the agreed callback time.
Create task for closer.
Reminder to closer before the callback.
Not a FitAdd note with reason.
No further manual outreach.
Add to monthly nurture email sequence.
Reference

Complete GHL setup

Build this once. Everything above depends on the fields, tags, workflows and pipeline stages existing with these exact names.

Tags
Workflows
No Website Outreach
Trigger: Contact created with tag No Website
Send SMS (0 min), Email (5 min), Voice Drop (30 min).
Weak Website Outreach
Trigger: Contact created with tag Weak Website
Send SMS (0 min), Email (5 min), Voice Drop (30 min).
Appointment Confirmation
Trigger: Appointment booked
Send confirmation SMS/Email, reminders, notify closer.
Closed Won Follow-up
Trigger: Deal stage updated to Closed Won
Send thank you email, onboarding workflow, review request.
Nurture Follow-up
Trigger: Deal stage updated to Nurture - Follow-up
Send email, create task for closer in 3 days.
Pipeline stages
StageOwnerMeaning
ProspectingSetterLead identified, outreach not yet sent.
Outreach SentSetterAutomated sequence triggered.
Appointment BookedSetterLead has a call scheduled.
In CallCloserCall in progress or just completed.
Closed WonCloserDeal closed, payment collected.
Closed LostCloserLead said no or not a fit.
Nurture - Follow-upCloserNeeds a second call.
Long-Term NurtureSystemSlow-burn email sequence.
Targets

Team KPIs

Setter20-30

Contacts created per day

Setter2-3

Appointments booked per day

Setter10-20%

Response rate to outreach

Closer5-10

Calls completed per day

Closer30-50%

Close rate from appointments

Closer$3,000-$5,000+

Revenue generated per week

Discipline

Final pro tips

Setters must be specific

The more detailed the audit notes, the more prepared the closer is for the one-call close.

Closers must prep every call

Skipping prep kills the close rate. Spend 5 minutes reviewing the lead before every call.

Use GHL's mobile app

Both setters and closers live in the app. Enter leads, reply to SMS, log notes, update deals—all from the phone.

Tagging discipline

Consistent tagging is non-negotiable. It's how you track pipeline health and hand off leads seamlessly.

Follow-up > perfection

Don't overthink the pitch. A simple "You need a website—we build them cheap and fast" works better than a complex presentation.

Track what works

Analyze which zip codes and business types produce the most appointments and closes. Double down on what works.